Please read and make sure you fully understand our refund policy prior to making a payment.
Effective Date: October 17, 2018 · Last Updated: October 17, 2018
Thomas McKee Website Design & SEO Solutions operates as a business and we expect clients to understand and respect our policies. Our goal is to bring the highest value per dollar spent by our clients, and to do that, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on time for the services offered.
Web design and development projects require extensive resources, consume our time, and incur internal expenses. Therefore, once a payment or deposit is made, it is non-refundable.
If a project is canceled, delayed, or postponed by the client, all monies paid will be retained by Thomas McKee Website Design & SEO Solutions. If applicable, an additional cost will be charged to the client for any work completed beyond what was already paid for. No exceptions.
Payments for Search Engine Optimization, Social Media Marketing, or any of our Internet Marketing services are non-refundable, even if a fee was paid in advance. Once a payment or deposit is made, there are no exceptions to our refund policy.
Setup fees are applied directly to expenses incurred by Thomas McKee Website Design & SEO Solutions during the setup phase of any SEO or Internet Marketing campaigns and are non-refundable.
We typically ask for client credit card or payment information so that we can charge the client's card for services provided, or we may send an invoice for payment. Claiming that you didn't provide your card information or that you are unaware of such charges is illegal and fraudulent.
If any chargeback or payment dispute is initiated by the client to a bank or credit card company, client services and/or projects will be suspended. In some cases, all work will be undone (reversed) without notice. In addition, the amount of the chargeback fee will be passed on to the client to recover any fees passed on to us by the credit card company.
Any outstanding balances accrued as a result of chargebacks will have to be paid in full before we restore service, deliver any files, or commence any new work.
Requesting a chargeback or opening a dispute for a valid charge from us is fraud. Chargebacks are never a legal or appropriate means of obtaining a refund. All disputes will be challenged by our lawyers with sufficient evidence from our records.
All hosting payments — whether for the present or past months — are non-refundable. Web hosting accounts are set up from the date of your order and are allotted a limited amount of server resources based on the plan purchased.
If a client opens a hosting account but doesn't use it, payment will still be due. Hosting billing cycles continue until a cancellation notice is received in writing from the client.
All hosting payments that are 15 days past due will trigger an account suspension. Hosting paid up to 12 months in advance and canceled before the expiration date will be refunded for the months not yet elapsed.
Thomas McKee Website Design & SEO Solutions reserves the right to disable and/or terminate a user's account, services, or contract if a user is found in violation of our terms and policies. Terminations due to policy violations will not be refunded.
If you have any questions about our refund or cancellation policies, don't hesitate to reach out. We're happy to walk through specifics for your situation.
Contact UsOr call (417) 812-6313 directly.
